Q:  When will my order ship?

A: Almost all our items are made to order. Orders will ship within 14 business days. During certain peak seasons (Christmas, Mother's Day, Valentine's Day) shipping may take longer. Our current turn around time is always shown on the sidebar of our site.

We do our absolute best to get orders out in a timely manner:)


Q:  Why have I not received any emails about the order I just placed or if it has shipped?

A:  Order confirmation emails are sent immediately once an order is placed. Please check your spam folder for this email. If you have not received one then your order may not have gone through. 


Q:  My order is a gift, will the package include pricing information?

A:  No need to worry!  Packages do not have any invoices or pricing information.  


Q:  What does hand-stamped mean?

A:  Each lettering or image is stamped by hand onto the metal using a steel stamp and a hammer (no machines are used). For this reason sometimes the text may not align perfectly. Any variation is an enhancement to the unique quality of your piece and not an imperfection. This is what adds to the character and charm of the jewelry.  **Hand-stamped pieces are custom made and are not returnable.


Q:  Will your rings turn my finger green?

A: Possibly. The reason for your finger turning green is usually a chemical. It's due to a combination of the metal and the acids in your skin.  A ring made of copper or brass is a common culprit, but even sterling silver can cause discoloration.

Fix: Apply a clear nail polish to the interior band of your ring. This creates a barrier between your skin and the metal so that the ring can’t turn your finger green. Just remember to reapply the coating often because it tends to wear off over time. 



Q:  What is your return policy?

A:  If there is a problem with your order please contact us within 5 days of receiving your order. HorseFeathers Gifts strives to meet the expectations and full satisfaction of all our customers. We are not able provide refunds on "custom" orders. If the error was our mistake, we will fix it immediately and will refund the return shipping fees. If the error was not our mistake, and you are simply dissatisfied with the product or the font you chose, then the piece is yours to keep. We cannot remake or partially refund without the original piece returned. 



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