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Caring for your bracelet
Here are a few tips to ensure that you will be able to enjoy it for as long as possible:
Always remember to treat your bracelets gently and with care.
Never overstretch the elastic band - stretching it over your hands is okay.
Remove your bracelets before being exposed to chlorine or salt water, These can lead to the stones becoming dull and the bracelet deteriorating more quickly.
Remove your bracelet before sleeping and participating in vigorous physical activity.
Avoid direct contact with hairspray, makeup, lotion and perfume.
Store your bracelets in a soft pouch or box to keep other items from scratching the surface of the beads.
We create each piece with the utmost love and care. Though, if your jewelry happens to break within 90 days of purchase, we’ll restring it at no charge to you. Shoot us an email today to get the process started!
If more than 90 days have passed since your purchase, we are happy to restring it for a fee of $5. You can arrange your repair by following the instructions here.
- The $5 fee covers repair. You are responsible for the shipping cost to send the item in to us.
- If your repair requires the replacement of stones or metal components that are no longer available, we’ll be sure to let you know as soon as possible and do our very best to find a similar substitute.
All repairs must be authorized before being sent to us and MUST include our repair form. Any unauthorized claims will be forfeited upon receipt.
**The current turnaround time for repairs is 2-3 weeks from the time we receive your piece.