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Our products are individually handcrafted. There may be natural blemishes and variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your pieces special.
Although our metals do not easily tarnish, it is only natural for everyday build up from lotions, skin oils and water residue to form a thin layer of debris. We recommend simply wiping down your all gold pieces with soapy warm water and a jewelry cleaning cloth.
Our natural olive wood beads are raw and untreated, therefore, are not indestructible. We do not recommend getting any of your wood beaded pieces wet.
Do not spray on perfume or apply lotion while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume or applied lotion so that chemicals do not interact with your jewelry’s metal. In addition, we advise that you remove your gold plated jewelry when you exercise or while swimming as this may also cause tarnish to your jewelry.
If more than 90 days have passed since your purchase, we are happy to restring it for a fee of $5. You can arrange your repair by following the instructions here.
The $5 fee covers repair. You are responsible for the shipping cost to send the item in to us.
If your repair requires the replacement of stones or metal components that are no longer available, we’ll be sure to let you know as soon as possible and do our very best to find a similar substitute.
All repairs must be authorized before being sent to us and MUST include our repair form. Any unauthorized claims will be forfeited upon receipt.
**The current turnaround time for repairs is 2-3 weeks from the time we receive your piece.